Amazon Silk Sucks Customer Reviews and Feedback
Amazon Silk is a web browser developed by Amazon. It was launched in November 2011 for Kindle Fire and Fire Phone, and a Fire TV version was launched in November 2017. The addition of Silk to the Echo Show was announced at an Amazon event in September 2018.The browser uses a split architecture where some of the processing is performed on Amazon's servers to improve webpage loading performance.
David Daw warns about Amazon's Silk Browser May Not Be Smooth When It Comes to Privacy in his piece written for PC World:
The most interesting feature on Amazon’s newly announced Kindle Fire tablet may be its Silk web browser. The browser promises to improve webpage loading performance by using Amazon’s servers to help render pages. But this performance boost may come at a cost: Security experts have already voiced concern about Silk, and what it might mean for your privacy and security.
Since Silk offloads a portion of the work required to draw a webpage to Amazon's servers, you’d connect to Amazon instead of directly to a website to use this "split browser" feature. The concern, according to security firm Sophos, is that Amazon will have a complete record of your Web browsing history. In fact, Silk’s terms and conditions say that Amazon will log Web addresses, along with and IP and MAC addresses, and that they can store this information for up to 30 days.
Worse still, even theoretically secure HTTPS connections will go through Amazon. While this raises some security concerns (since it breaks the chain of end-to-end security between you and the site you visit), Sophos is more concerned about the privacy implications. Since Amazon is based in the United States, the company may be forced to turn over your stored browsing history to the US government in the event of an investigation.
A frustrated customer shared in a review "I have the Amazon FireTV box. I installed Amazon Silk - it doesn't work. It oversizes the screen image so you can't see (or click on) the upper most, left most, right most, and bottom of the screen. So once you go to a web page, you can't go to any other web page, can't click on anything. USELESS!!!"
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